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Return policy

Please call us at (626) 999-5335 or email us at sales@powerwarehouse.com immediately if you discover any defects or damages.

Credits and exchanges are available to all products purchased from PowerWarehouse.com and Marketplace. Refunds may be issued when applicable.

For effective and efficient handling of returns, please note the following:
  • All returns must have a Return Merchandise Authorization (RMA) number.
  • Items without a RMA will be refused and returned to sender
  • RMA numbers must be clearly displayed on return packages. Please do not mark merchandise.
  • All products must be in original condition and contain undamaged product and serial numbers.
  • All products must be accompanied with original manuals, accessories, and content information intact.

All non-defective products will be charged a restocking fee of 25% of the original purchase price. Original shipping costs are not refundable. Return shipping costs are the responsibility of the claimant. Exceptions may apply.

Q: How do I return a product?


A: Your satisfaction with our products is our top priority. We offer repair and replacement on all products.

Please call us at (626) 999-5335 or email us at sales@powerwarehouse.com immediately if you discover any defects or damages.

Credits and exchanges are available to all products purchased from PowerWarehouse.com and Marketplace. Refunds may be issued when applicable.

For effective and efficient handling of returns, please note the following:
  • All returns must have a Return Merchandise Authorization (RMA) number.
  • Items without a RMA will be refused and returned to sender
  • RMA numbers must be clearly displayed on return packages. Please do not mark merchandise.
  • All products must be in original condition and contain undamaged product and serial numbers.
  • All products must be accompanied with original manuals, accessories, and content information intact.

All non-defective products will be charged a restocking fee of 25% of the original purchase price. Original shipping costs are not refundable. Return shipping costs are the responsibility of the claimant. Exceptions may apply.

Q: Where can I get a RMA number?


A: A Return Merchandise Authorization (RMA) number is required for effective processing of returns.

Please contact sales@powerwarehouse.com or (626) 999-5335 (M-F, 8:30-5pm) with the following information:

  • Contact information with most effective method to contact you
  • Order number
  • Product name, model, and series
  • Description of problem
  • Proof of Purchase

A PowerWarehouse associate will contact you and provide you with shipping instructions.
 

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